FAQ

You can either book through AirBnB or directly through us.

There are three flights a week, two of them leave from Brize Norton (a military base in the UK) and the third leaves from Santiago in Chile, every Saturday.

It really depends on what you are going to do throughout your stay. If you are paying for a lot of tours, they will always be able to pick you up from the Cottage. Most restaurants, shops, cafes and pubs are within easy walking distance of the Cottage. However if you wanted to independently visit other settlements such as Goose Green or San Carlos, you would need to hire a car.

The internet in the Falkland Islands is slow, and very expensive! We provide a limited amount for the duration of your stay, and details on how to check your MBs. If you need more internet we can arrange that for you, but ask that you pay for an additional package, which we will arrange for you.

The airport does not have a taxi rank. Penguin Travel collect passengers from the airport by bus and drop them at their accommodation. Please make a booking directly with them. Alternatively, some local taxi companies will collect you directly from the airport if pre-arranged.

We ask for a 50% deposit to secure your booking. We can send you an invoice with details on how to pay, or you can pay by transfer directly into our UK bank account. To pay the remainder we ask it is paid before you arrive or when you arrive to Victory Cottage. This can be by bank transfer, card payment, or in cash. We can accept dollars, but would prefer you pay by other means if possible.

Most places in the Falkland Islands accept cards, however there are some places that don’t. A lot of people would prefer not to receive dollars. It is possible to get cash back when making a card payment, withdraw cash through the one ATM, or withdraw money through the bank (although there is a large charge for this service). Some people also take advantage of Western Union.

There is one cash machine in the Falkland Islands, situated inside Stanley Services, the fuel station. This is located across the by-pass road at the top of Stanley, a 20 minute walk from Victory Cottage (including a very steep hill).

We do welcome children to Victory Cottage. However, there are a few aspects of the cottage, that are not safe for small children:

• The bedrooms are both upstairs, there is no stair gate.
• Heavy furniture has not been attached to the walls.
• Windows on the first floor in the double room open very close to the ground, and would be easy to climb out of.
• There are several blinds with hanging cords in the property.

There are a few channels provided for free in the Falkland Islands.

These include BBC One, BBC Two, ITV, BFBS (British Forces Broadcasting Service) Extra, Channel 4, Sky News, as well as various different local and military radio stations.

Yes, you can. Water in all taps in the Falkland Islands is safe to drink unless it is labelled as otherwise.

Tour providers are all listed on the tourist board website. Contact the providers directly to book. We can always give you recommendations if required.

Yes, we do provide bedding and towels for our guests.

If your flight into the Falkland Islands is delayed or cancelled (via Punta Arenas or Brize Norton) then we will do our best to accommodate any delayed bookings, and reimburse your deposit if required.

If you cancel your booking 31 days or longer before the commencement of your stay, we will refund your deposit.

If you cancel your booking 30 days before the commencement of your stay or later, we will not refund the 50% deposit.

Some mobile phone providers do provide roaming in the Falkland Islands. However, it is prohibitively expensive, and it is not all providers.

If required, we can loan you a phone with a local sim card, to use as a mobile during your stay. We do not charge for this service, but request when you leave the phone has a minimum of £5 credit remaining.

Victory Cottage has two allocated parking spaces. They are directly behind the property, up the steps and the first two spaces you see to the right in front of you.

• No parties or events.
• Do not exceed the number of guests without informing the Management.
• Please recycle all glass and cans.
• No pets (service animals are allowed).
• No smoking.
• Please do not wear outdoor shoes inside the property.

Glass is collected and crushed and reused in the Falkland Islands. Please place all washed glass carefully in the grey bin in the kitchen. Tins and cans are shipped to the UK to be recycled there. Please wash all tins and cans, remove labels, dry, and place in the green recycling bin behind the cottage.